The development of information technology at this time has been very rapid, in the
development of technology science has made information that has a very important
role in business. Every company or things related to data already use information
systems. Data accuracy is one of the reasons that support the quality of an
information system. In addition, effectiveness is also very much needed in a
company. Customer satisfaction assessment is an important role for the running of
a company. So it is necessary to have a computerized system that is more accurate
and efficient to find out the difference between expectations and performance or the
results perceived by customers. From the system that is currently running at Ahass
Carnaval Motor Tangerang, it has not produced good customer data reports, as
the system should have. Therefore, a database-based web-based system will be
created to make it easier for users in their respective performance. The data
collection method was carried out by conducting observations, interviews and
literature studies from various previous studies, while the system analysis method
used the SWOT method which aimed to solve a problem and used the design method
with object-oriented visual modeling with UML (Unified Modeling Language)
while programming using PHP and MySQL as a database. In this final report, the
writer conducts research on customer satisfaction assessment for technical service
at Ahass Carnaval. With a web-based service assessment system that has been
registered, it can make it easier to input customer data, as well as in service
assessment to make it more efficient, accurate, and effective.
Keywords: System, Customer Satisfaction, Service