Subhan Primary Author mixed material bibliography Tangerang Universitas Raharja 2020 id Indonesia

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The development of information technology at this time has been very rapid, in the development of technology science has made information that has a very important role in business. Every company or things related to data already use information systems. Data accuracy is one of the reasons that support the quality of an information system. In addition, effectiveness is also very much needed in a company. Customer satisfaction assessment is an important role for the running of a company. So it is necessary to have a computerized system that is more accurate and efficient to find out the difference between expectations and performance or the results perceived by customers. From the system that is currently running at Ahass Carnaval Motor Tangerang, it has not produced good customer data reports, as the system should have. Therefore, a database-based web-based system will be created to make it easier for users in their respective performance. The data collection method was carried out by conducting observations, interviews and literature studies from various previous studies, while the system analysis method used the SWOT method which aimed to solve a problem and used the design method with object-oriented visual modeling with UML (Unified Modeling Language) while programming using PHP and MySQL as a database. In this final report, the writer conducts research on customer satisfaction assessment for technical service at Ahass Carnaval. With a web-based service assessment system that has been registered, it can make it easier to input customer data, as well as in service assessment to make it more efficient, accurate, and effective. Keywords: System, Customer Satisfaction, Service TI 004 Perpustakaan Universitas Raharja Jl. Jendral Sudirman No. 40 Modern Cikokol Tangerang, Banten 004 SUB m (TI-1920) S0742 Perpustakaan Raharja (Rak Skripsi) 004 SUB m (TI-1920) 7799 2020-10-22 13:35:31 2021-01-19 13:55:24 machine generated