APA Style
Barnes, James G.. (2001).
Secrets of customer relationship management rahasia manajemen hubungan pelanggan .
Yogyakarta:
Andi.
Chicago Style
Barnes, James G..
Secrets of customer relationship management rahasia manajemen hubungan pelanggan.
Yogyakarta:
Andi,
2001.
Text.
MLA Style
Barnes, James G..
Secrets of customer relationship management rahasia manajemen hubungan pelanggan.
Yogyakarta:
Andi,
2001.
Text.
Turabian Style
Barnes, James G..
Secrets of customer relationship management rahasia manajemen hubungan pelanggan.
Yogyakarta:
Andi,
2001.
Print.